Cancellation Policy

Studio Courses

At the time of booking your Studio Course(s), we will provide you with an account from where you can access the Course Training Manuals, ecourse and Help-Desk Package associated with your Course. These documents contain sensitive Trade Secrets; therefore we operate a strict no-refund policy in regard to our Studio Courses.

Once you have received confirmation of your place on a training course you will be liable for the whole fee unless we receive written notification of cancellation within 7 days of receiving your booking. In this case our cancellation policy is as follows:

For bookings cancelled not less than 14 business days in advance of the course, no refund will be made. However, the customer will be entitled to a course-credit, where they will be able to transfer their booking to another course, within 3 months of the original course date.

For bookings cancelled less than 7 business days in advance of the course, no refund or course-credit is entitled.

No refund or course-credit will be made for non-attendance on a course, if no prior notification is given.

If a Studio Course is cancelled by The Craft Ecademy due to circumstances beyond its reasonable control (e.g. weather, natural disaster), the Customer is entitled to a full course-credit which must be used within 3 months of the date of the original course.

If The Craft Ecademy cancels a Training Course for any other reason, the Customer is entitled to a full refund. The Craft Ecademy shall not be responsible for any other loss incurred by the Customer as a result of a cancellation or reschedule.

Ecourses

No cancellation or refunds permitted once you have purchased individual ecourses.