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Terms and Conditions

Payment for studio courses, ecourses and ecademy Support is taken directly by The Craft Ecademy Ltd who are responsible for the provision of all courses and associated support.

At the time of booking your course you will be required to open an account, which will then provide you with access to the Course Training Manual for your chosen Course.  For this reason, due to the trade-secrets contained within the manual, all courses are strictly non-refundable. However, courses can be carried over to future dates, with appropriate notice given. Further details can be found within our cancellation policy.

Ecademy Support is an optional service, which if selected, is for a minimum period of 6 months. Initial payment for the 6 months subscription will be taken in advance. The monthly subscription will then be activated after this period initial period and will continue on a monthly revolving basis, until such a time that it is cancelled by the customer.

Payment for Starter-Kits, or any other products sold via our eshop are taken by Country Love Ceramics Ltd, who are wholly responsible for supplying, processing and dispatching all goods.   Your contract for any items sold via our eshop, is therefore with Country Love Ceramics Ltd and not The Craft Ecademy Ltd. A separate Invoice and Delivery note will be issued with your Delivery.

All goods and services offered by The Craft Ecademy Ltd and Country Love Ceramics Ltd via www.thecraftecademy.co.uk are subject to our Terms of Trading as detailed herein unless specifically varied in writing.

  1. All prices quoted exclude VAT and delivery unless specifically included.
  2. Full payment for goods is required before despatch.
  3. Goods shall remain the ownership of The Craft Ecademy Ltd or Country Love Ceramics Ltd until full payment has been received.
  4. Payments can be accepted by cash, cheque, credit card, internet banking or BACs. 
  5. Prices in our current catalogue and price list supersede those given in previous publications and are subject to change without notice.
  6. The Craft Ecademy Ltd and Country Love Ceramics Ltd and our suppliers reserve the right to change specifications or discontinue products at any time without notice and without incurring any obligation whatsoever.
  7. Any time or date for delivery is given in good faith but is an estimate only and we shall not be held liable for the consequence of any delay, however caused.
  8. We will replace or refund damaged goods received by way of our approved courier or haulage company to destinations in the UK mainland.  Claims for damaged goods must be made to Country Love Ceramics Limited within 48 hours of receipt of the goods.  Royal Mail and Parcel Force deliveries are specifically excluded.

Order Information
Placing Your Order:

Deliveries:

Checking Your Order:

Credit Requests and Order Anomalies:

Out of Stocks/Back Orders:

Payment:
Payment can be made by debit card, credit card, cheque or bank transfer. If you require our bank details, please call the office.

Please remember that goods will not be despatched until payment has cleared. Therefore, when planning, please allow a minimum of 4 working days for a cheque to clear (once banked).

Product and Advice Disclaimer

Any recommendations, advice or guidance is given in good faith. The Craft Ecademy Ltd and Country Love Ceramics Limited cannot be held responsible accountable or liable for any loss or damage to products or equipment as a result of advice provided.

This is because:

  1. End results are dependent on many variables (differences in weight, depth of glaze application, user contamination, kiln performance, individual set-up, user experience, mis-use of products and equipment, product specifications etc).
  2. It is difficult to give specific advice without knowledge of an individual set-up. Therefore, any instructions given are provided in “generic” terms.
  3. Although we endeavour to thoroughly test product compatibilities within our range, this is not always possible due to time constraints and changes in manufacturer specifications.
  4. Business owners/users often learn from experience and should accept a level of problem solving and analysis as part of the learning process.
  5. Where manufacturing instructions are provided, The Craft Ecademy Ltd and Country Love Ceramics Limited will issue copies of all recommendations provided from our suppliers. If no manufacturing instructions are provided it is deemed unnecessary or inappropriate by our suppliers.
  6. The Craft Ecademy Ltd, Country Love Ceramics Limited and our suppliers reserve the right to change specifications or discontinue products at any time without notice and without incurring any obligation whatsoever.

Should a problem arise, The Craft Ecademy Ltd and Country Love Ceramics Limited will investigate each issue on an individual basis. If it is deemed that our products are faulty, appropriate credits will be issued. In the event of loss or damage occurring during the Glazing and Firing process, The Craft Ecademy Ltd and Country Love Ceramics Limited accepts no responsibility or liability for claims in relation to “emotional distress” or “trauma”. The purchaser agrees that Country Love Ceramics Limited shall be liable only for the cost of replacement and/or refund the original value of the item.

Product Cancellation & Returns
If you wish to cancel any order for items purchased via the eshop, you may do so at anytime after an order has been placed, or up to 7 days after the date of delivery. All notices of cancellation must be sent to Country Love Ceramics Limited in writing. This cancellation policy does not apply to studio courses or ecourses, which are strictly non-refundable.

In the event that you cancel an order after delivery you must inform Country Love Ceramics Limited in writing within 7 days. The goods must then be returned at your own expense to Country Love Ceramics Limited within 14 days of your notification to cancel your order. If you are unable to return the goods you must make the goods available for collection upon request and within 14 days of your notice to cancel your order. You will not be entitled to a refund of the original delivery charge. Country Love Ceramics Limited will be entitled to charge you (an equivalent amount to the original delivery charge) for this collection. These conditions will still apply in the event of any discount/special offer applied to delivery charges.

The Craft Ecademy Ltd and Country Love Ceramics Limited will not be liable for any costs incurred in the return of cancelled orders. The goods will not be deemed to have been returned until Country Love Ceramics Limited gives notification that the goods have been returned to the address advised by Country Love Ceramics Limited.

It is your responsibility to return all goods in the same condition as they were upon delivery. The Craft Ecademy Ltd and Country Love Ceramics Limited reserves the right to deduct from the refund any charges necessary for goods that are not returned in the same condition as upon delivery. You are advised to retain the original packaging in the event of you cancelling an order. The Craft Ecademy Ltd and Country Love Ceramics Limited retain the right to charge for any necessary packaging/re-packaging.

Country Love Ceramics Limited shall be entitled to recover all costs, loss, charges, and expenses incurred in connection with goods returned not saleable as new.

Other Information
What makes us different from other suppliers?

Terms of Trading:
Any product or service is sold in accordance with the Terms of Trading outlined on the inside cover of our catalogue and on our website.

Advice, Support & Education:
Unless you begin your business with the appropriate creative knowledge, there is a minefield of terms and products to learn about. For instance dry footing, stilting, spill glazing. Our training programme, staff, helpful handouts and new website will teach you everything you need to help you get started. For many of our customers, this is the first time they have started their own business and our support is very much welcomed.

Training Schedule:
The Craft Ecademy Ltd and Country Love Ceramics Limited recognises the importance of training to newcomers to the trade besides the need for an ongoing development programme.

Both organisations have on site training facilities.

Guild Membership (GM):
The aim of the Guild of Ceramic studios is to become an independent and autonomous trade association. The Guild is still in its infancy but offers many benefits such as:

Product Selection:
If you are unsure what products you will need when starting up, we have a “shopping list” or “start up” package available. This list is our recommended ordering list (with prices) and is an excellent checklist. We have included some of our most popular selling items along with some classic favourites. The list includes something for everyone and doesn’t forget some essential decorating accessories/tools. We recommend that you adapt the list to suit your own needs, storage space, location or style of business.


Mainland Europe and Overseas Customers:
Shipping Prices are calculated for UK shipments only. The cost of shipping to mainland Europe and overseas destinations can vary. Please speak to a member of staff for a quotation to any destination overseas.

Web Site:
This website will detail the most-up-to-date information on special offers, training courses, new products etc.

Please note, any stock levels provided through the web site shopping functionality do not show “real time” stock figures as the web site database is separate to our in-house IT system. If you would like to know the stock availability of any item, please feel free to call the office.

Items are described and photographed as accurately as possible but sizes and design may occasionally vary slightly.

Showroom:
Feel free to visit our showroom in Oxfordshire to view our stock items first hand. The offices are open Monday to Friday, 9am until 5pm excluding Bank Holidays and one week after Christmas when we are closed.

Our Products:
Keepsake Consultants Ltd and Country Love Ceramics Limited aims to be a “one-stop shop” for all your keepsakes and paint your own pottery needs. If there is an item you need, and we do not stock it, let us know and we will do our best to supply the item.

Data Protection Statement

Website Visitors:
Keepsake Consultants Ltd and Country Love Ceramics Limited takes its responsibilities regarding the protection of personal privacy very seriously. Any personal data requested on our website will be held securely and processed in accordance with the requirements of the 1998 Data Protection Act.

In each case where you may be invited to submit personal data, such as an e-mail or postal address or a telephone number, you should find a clear statement of:

If, after reading such a statement, you choose to submit any personal data, you are thereby giving your consent for that data to be held and processed for the stated purpose or purposes. If you find that such information is not available, or if you feel that it is unclear or inadequate, please contact sales@countryloveceramics.co.uk or call our offices on 01235 861700.

Staff:
As an employer, Keepsake Consultants Ltd and Country Love Ceramics Limited takes its responsibilities regarding the protection of their employee's personal privacy very seriously. Keepsake Consultants Ltd and Country Love Ceramics holds staff information purely for company use. If, for any reason, staff data needs to be passed to a third party, Keepsake Consultants Ltd and Country Love Ceramics will obtain consent from the individual concerned, prior to disclosure.

Staff biographical details may be found on some Web pages. Where this occurs, these members of staff have given their consent for such information to be made available. However, publication in this way does not mean that such data have been placed into the public domain. Keepsake Consultants Ltd and Country Love Ceramics Limited retain control and copyright of such data, and the data must not be reproduced or further processed without Keepsake Consultants Ltd and Country Love's authorisation.

Customers:
As a supplier, Keepsake Consultants Ltd and Country Love Ceramics Limited takes its responsibilities regarding the protection of their customer's personal privacy very seriously. Keepsake Consultants Ltd and Country Love Ceramics Limited holds customer information purely for company use. If, for any reason, client data needs to be passed to a third party, Keepsake Consultants Ltd and Country Love Ceramics Limited will obtain consent from the individuals concerned, prior to disclosure. Keepsake Consultants Ltd and Country Love Ceramics Limited do not sell or exchange customer data with third parties.

If you have any questions regarding the data protection statements found on this page please contact sales@countryloveceramics.co.uk